Refund policy

The MyVYRO 60 Day Guarantee

Applies to: MyVYRO Pulse PRO Compression Boots only.

The promise. Train with the Pulse PRO for 60 days. If it does not belong in your recovery routine, for any reason, we will collect it, refund every penny, and cover the return shipping. No forms. No questions. No awkward conversations.

When it starts. Your 60 days begin on the date your order is confirmed as delivered. You will receive delivery confirmation by email.

How to claim. Email returns@my-vyro.com within your 60-day window with your order number. We will reply within 24 hours with a prepaid return label and everything you need.

The return. Package the Pulse PRO securely and drop it at any collection point using the prepaid label. We cover the cost of return shipping in full.

Your refund. Your full purchase price is returned to your original payment method within 10 working days of us receiving the unit. If you paid with Klarna Pay in 3 or PayPal Pay in 3, any remaining instalments are cancelled and any payments already made are returned to the payment method you used with Klarna.

Fair use. The only exception is a unit showing clear evidence of intentional damage or deliberate misuse. Normal wear from regular training will never be used as a reason to decline a return.

One per customer. The guarantee applies to one Pulse PRO unit per customer and is non-transferable.

Your statutory rights. This guarantee sits alongside your statutory rights under UK consumer law. It does not replace or limit them.

Your Right to Cancel (All Products)

For every product we sell, you have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations. You do not need to give a reason.

  • Tell us you want to cancel within 14 days of delivery, then return the item within 14 days of telling us.
  • You may handle the item as you would in a shop. If it has been used beyond that, we may deduct an amount for any loss in value.
  • When you cancel under this right, you are responsible for return shipping costs.
  • We will refund you within 14 days of receiving the item back, including the original standard delivery charge if one was paid.

For Pulse PRO customers, the 60 Day Guarantee above is more generous in every respect.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty or incorrect, contact us as soon as possible. Under the Consumer Rights Act you have 30 days from delivery to reject a faulty item for a full refund, and further rights to a repair, replacement or refund after that.

Where an item is faulty, damaged or incorrect, we cover the cost of returning it.

Please include your order number, a description of the issue, and photos or video where possible.

Warranty Support

Many issues can be resolved quickly through troubleshooting or replacement parts, so please contact our support team before arranging a warranty return. Full warranty terms are set out in our Terms of Service.

How to Start a Return

Please contact us before sending anything back so we can process your return quickly.

Refund Processing

Refunds are issued to your original payment method. Once we have processed your refund, please allow 5 to 10 business days for it to appear, depending on your payment provider.

When a Claim May Be Declined

A faulty item claim may be declined where the damage was caused by misuse, accident or neglect after delivery. This does not affect your right to cancel within 14 days.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.